O&M Services (Operations & Maintenance)
This page describes the service in Marmore’s corporate delivery standard. Scope and SLA are tailored to your project.
ScopeDesign • Integration • Testing • Documentation
DeliveryFAT/SAT • KPI • Handover
Use Cases
- • SLA ile 7/24 izleme and arıza müdahalesi
- • Yedek parça yönetimi and periyodik bakım
- • Denetim hazırlığı and dokümantasyon
- • Performans raporlama and iyileştirme döngüsü
Deliverables
- • SLA paketleri (Bronze/Silandr/Gold)
- • Bakım planı + kontrol listeleri
- • Aylık KPI dashboard and yönetim raporu
- • Olay/arıza kök neden analizi (RCA)
KPIs
- • MTTR, MTBF
- • availability %, SLA compliance
- • planned vs unplanned downtime
- • spare parts lead time
Note: KPI set is customized per project.
Delivery Process
- 1) Discovery & data capture
- 2) Design & risk review
- 3) Deployment/integration
- 4) FAT/SAT & commissioning
- 5) Operations & reporting
SLA Packages (Example)
Example packages for operations:
BronzeMonthly report + planned maintenance
Silver24/7 monitoring + incident response
GoldPredictive + RCA + improvement sprints
EnterpriseMulti-site + integrations + custom KPIs
FAQ
How fast can you schedule a site visit?
Typically within 3–7 business days (depending on location and access).
What documentation language do you deliver?
We can deliver TR/DE/EN depending on client standards and regulations.